Privacy Policy

CIVITRACK SOLUTIONS ("we", "us") is committed to protecting the privacy of our customers, their staff, and the residents who use our platform. This policy explains what information we collect and how it is used.

Information We Collect

We collect information provided by government agency customers during onboarding, including staff contact details and configuration data. Resident-facing modules may collect information residents submit directly (such as service requests), which remains the property of the government customer.

How We Use Information

• To provide, maintain and improve the CIVITRACK platform
• To respond to support requests and demo inquiries
• To meet public sector data retention and compliance requirements

Data Security

We maintain administrative, technical and physical safeguards designed to protect customer and resident data in accordance with public sector security standards.

Contact

Questions about this policy can be directed to our team via the Contact page.